Write to us, and a person writes back

Learner chat is open in Toronto right now.Email gets a reply in about three hours.

Three desks

Pick the desk that knows your question

Learners chat, instructors book a call, and teams write to one address. Each desk shows when it opens in your own time zone.

Offices

Each city's shift starts before the last one ends. Pick one to see its address, its hours and the local time on its wall.

Lisbon

Head office

Address

Rua da Boavista 71, 3rd floor
1200-066 Lisbon, Portugal

Local time

8:35 PM, Thursday

24hours

of learner chat on Thursday, across three time zones

Hours

Lisbon

Before you write

Nothing here fits? The form at the top goes straight to a person. Write to us.

From My learning, in the course's own menu, for 30 days after you buy it. The money is back on your card in five to ten working days. Plus has no refund to ask for: it cancels in one click, any day.
Once, by learner support. The reissued certificate keeps its verify link, so anywhere you shared it now shows the new name. Write from your account's address and spell the name as it should read.
Ask for a sign-in link on the Sign in page. It works whether or not you ever set a password, and it lasts fifteen minutes. If no email arrives, the chat can check which address your account is under.
Yes, from five seats, billed once a year at $240 a seat. The teams desk sends a quote with your company's details on it, and the invoice follows on the day you sign. Card and bank transfer both work.
Settings, then Privacy, then Delete account. Everything goes within 30 days, except receipts we are required to keep for tax. Certificates you earned stop verifying, so download them first.
Through the Q&A tab under each lesson, which the instructor and their reviewers answer. Direct messages stay off, so an instructor with 40,000 learners can keep up with every question asked.